Service & Support
Our fundamental mission is to ensure the continued precision performance of your cameras in the field.
When products need repairs or preventive maintenance, our technicians ensure the system performs as it did when it left the factory. Our customer support representatives are ready to assist you and get your questions answered.
Cineflex Inspection Program
Cineflex camera systems offer the rugged reliability to perform in the harshest environments. Our Calibration Inspection Program will help to ensure the continued performance of your systems, whether flying to the top of Mt. Everest to cruising through the Grand Canyon.
Recommended every 1000 hours of system operation, this inspection program evaluates full system operation, checks balance and alignment, performs software upgrades, calibrates to factory specifications and performs a full quality acceptance test. The inspection will also check for critical system failures to ensure all components are operating properly.
Contact us to request a full system inspection before your next critical shoot.
User Operation & Maintenance Training
Cineflex offers user training by Cineflex engineers and operators, providing customers with a hands-on learning experience for proper system operations and maintenance. Training is available at the customer site or the Cineflex facility.
Operator level training includes an in-depth review of the user manual covering camera functionality, user interface and routine maintenance. We offer two levels of maintenance training covering a range of material from basic maintenance and component swapping to extensive system repair and diagnostics.
For more service and support for your Cineflex high-definition (HD) camera systems, please contact us at:
333 Crown Point Circle, Suite 125
Grass Valley, CA 95945